1. Who we are
This policy explains how AVS Technology Ltd (“AVS Technology”, “we”, “us”) collects and uses personal data when you visit avstech.co.uk, contact us, or buy software, cybersecurity or cloud solutions from us. We are the data controller for this data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR).
AVS Technology Ltd
Registered office: 66a High Street, Rainham, Gillingham, Kent, England, ME8 7JF
Registered in England and Wales, company no. 09405935 · VAT no. GB229467871
Email: info@avstech.co.uk
We have not appointed a Data Protection Officer because we are not required to. Please send any privacy question to the email address above.
2. Data we collect
Information you give us
- Enquiries: your name, company, email address, phone number and anything you include in your message when you email us or use the contact form on this site. When you use the contact form, your enquiry is emailed to us and a copy is kept in a secure, access-restricted file on our web server so that no enquiry is lost. We also record the IP address the form was sent from and the time, to prevent spam and abuse.
- Customers: contact and billing details, order and licence information (for example product, number of devices, licence keys and renewal dates), and records of support requests.
- Suppliers and partners: business contact details of the people we deal with.
Information collected automatically
- Server logs: like most websites, our hosting provider records technical data such as your IP address, browser type, the pages requested and the date and time, to deliver the site and keep it secure.
- Cookies and similar technologies: see section 9. We only use optional cookies if you agree to them.
We do not intentionally collect special category data (such as health information) and ask that you do not send it to us.
3. How and why we use it
The UK GDPR requires us to have a lawful basis for each use of personal data:
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and preparing quotes | Legitimate interests (responding to people who contact us), or steps before entering a contract at your request |
| Supplying software, licences and security products, and providing support | Performance of a contract |
| Invoicing, accounting, VAT and tax records | Legal obligation |
| Renewal reminders and service messages about products you already use | Performance of a contract and legitimate interests |
| Sending business customers information about similar products and services | Legitimate interests and the “soft opt-in” under PECR; you can opt out at any time |
| Running, securing and improving our website (server logs), and preventing spam and abuse of the contact form | Legitimate interests |
| Optional analytics and marketing cookies | Consent, which you can withdraw at any time |
| Establishing, exercising or defending legal claims | Legitimate interests |
Where we rely on legitimate interests, we have balanced our interests against your rights and you can object at any time (see section 8). We do not sell your data, and we do not make decisions about you based solely on automated processing.
4. Who we share it with
We only share personal data where necessary, with:
- Software and security vendors and distributors (for example, Avast / Gen Digital) where needed to register, issue or renew the licences you buy.
- Service providers who support our business, such as website hosting, email, IT, payment and accounting providers. They act on our instructions and must keep your data secure.
- Professional advisers such as accountants and lawyers.
- Authorities such as HMRC, the police or regulators, where the law requires it.
- A buyer or successor if our business is reorganised or sold, under equivalent protections.
5. International transfers
Some of our service providers may process data outside the UK. When this happens, we make sure it is protected by UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or another safeguard recognised under UK data protection law. Contact us for more information.
6. How long we keep it
- Enquiries (including contact form records) that do not lead to an order: up to 24 months, then deleted.
- Contact form anti-spam data: a one-way coded (hashed) form of your IP address, deleted automatically after one hour.
- Customer, order and invoice records: 6 years after the end of the financial year they relate to, as required for tax and accounting purposes.
- Marketing preferences: until you opt out; we keep a record of opt-outs so we respect them.
- Server logs: for the short period set by our hosting provider for security purposes.
- Your cookie choice: 12 months, after which we ask again.
7. Security
As a cybersecurity-focused business, we use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS), access controls, endpoint protection and up-to-date software. No method of transmission over the internet is completely secure, but we work to protect your data and will notify you and the ICO of a personal data breach where the law requires.
8. Your rights
Under UK data protection law you have the right to:
- Access a copy of the personal data we hold about you;
- Rectification of inaccurate or incomplete data;
- Erasure of your data in certain circumstances;
- Restrict how we use your data;
- Object to processing based on legitimate interests, and to direct marketing at any time;
- Data portability for data you gave us under a contract or consent;
- Withdraw consent at any time, for example by changing your .
To use any of these rights, email info@avstech.co.uk. There is normally no charge. We will respond within one month, and may need to confirm your identity first.
9. Cookies
Cookies are small files stored on your device. Similar technologies, such as your browser’s local storage, are covered by the same rules. Under PECR, we can use strictly necessary cookies without consent, but we need your consent for anything else.
When you first visit, a banner at the bottom of the page lets you accept all, reject optional or manage cookies by category. Optional cookies are off by default and are only set after you opt in. You can change your choice at any time:
Strictly necessary
| Name | Type | Purpose | Duration |
|---|---|---|---|
avs-consent | Local storage (first party) | Remembers your cookie choices so we don’t ask on every page | 12 months |
Analytics (optional)
We do not currently use analytics cookies. If we introduce them, they will be listed here and only set with your consent.
Marketing (optional)
We do not currently use marketing or advertising cookies. If we introduce them, they will be listed here and only set with your consent.
Third parties
This site does not embed third-party content, trackers or social media plugins, and our fonts are hosted on our own server, so visiting it does not send your data to third parties such as Google. You can also block or delete cookies in your browser settings; see the ICO’s guidance on cookies.
10. Other websites
Our site links to other websites, including our own sites avastantivirus.co.uk and php2shellfix.co.uk, and to LinkedIn. Each site has its own privacy and cookie policies, so please check them when you visit.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. If we start using new categories of cookies, we will ask for your consent again.
12. Contact & complaints
If you have a question or concern about how we use your data, please contact us first at info@avstech.co.uk or write to us at our registered office, and we will do our best to help.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint or 0303 123 1113.